General Product Information
Advantages of Chef's Kiss at Home Products?
Chef’s Kiss at Home collaborates with Chef’s, Designers, and Celebrities all leaders or notable figures in their industry. We take the upmost pride in offering our customers high-quality products that perform at a high level.
Product Use and Care (Knives):
Your knives are dishwasher safe at temperatures under 130 Degrees Fahrenheit. To best preserve the appearance and performance of your cutlery, we recommend washing them by hand with lukewarm water, a mild dishwashing soap, and a soft cloth or sponge, drying them immediately.
To prevent staining, rinse the blades with water and wipe dry immediately after use. Over time carbon steel blades will naturally darken and turn gray to black. A non-abrasive metal polish can be used to remove light stains. If your cutlery develops rust spots, they can be removed with an abrasive bench stone or rust eraser.
Do not use knives for separating frozen meat or cutting frozen or even semi frozen foods.
Using the knives for purposes other than preparing food can severely damage the blades and may void your warranty. Do not use your cutlery as screwdrivers or can openers.
What is Chef’s Kiss At Home Product Warranty?
Lifetime Limited Warranty:
Each product is under warranty to be free from defects in materials and workmanship while under normal use. This warranty does not cover damages caused by accident or misuse, scratching, staining, abuse, institution or commercial use. This warranty gives you specific legal rights and you may have other rights, which may vary state to state.
Orders & Returns
How do I track my order?
Upon order confirmation you will receive a confirmation number, please allow up 3-5 business for tracking information to be provided. [Will we have a user login system, if so have them check account profile]
Can I return or exchange an item?
You may only return or exchange brand new items, unused within 30 days of purchase. If you have a defect or an issue with your product, please check your warranty information.
How can I change or cancel my order?
Please email our customer support team, include the name on the order along with your order confirmation number, and please allow 1-2 business for a response. Please note that any refund received may take up to 3-5 business days before the funds appear in your bank account.
How do I return products?
To return items please submit a request form, follow the instructions and send your package to our offices. You will find our address below.
Chef's Kiss At Home Returns
193 Mountain Way Dr.
Orem, UT 84058
Am I responsible for return shipping fees?
Yes. The cost of return shipping is the buyer's responsibility.
Shipping & Delivery
What shipping options are available?
Most items on Chef’s Kiss At Home ship free. Check individual product pages for details.
Can I ship to a P.O. Box?
No, full addresses are required for shipment.
Can I ship to foreign countries?
No, not at this time.
Online Privacy & Security
When I submit personal information online, is it secure?
The security of your personal data is important to us. While we strive to use commercially acceptable means to protect your personal data, we also encourage you check your own personal internet setting and install
appropriate security monitoring.
What Payment Methods are Available?
Visa, Mastercard, Discover, American Express
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